Significance of the Service Encounter †MyAssignmenthelp.com

Question: Discuss about theSignificance of the Service Encounter. Answer: Introduction: Child Fund Australia is an independent, non-profit, non-religious service organisation which works on international ground to lessen poverty among children. This organisation mainly works in developing countries. As children are part of community, so community help is very important to respond all the viable issues(Childfund, 2015). Long term community build up to ensure childs right in every corner of the world that a child feel safe, educated, can build a nation and must have a future. The condition of most third world country like Vietnam, Laos, Myanmar, Cambodia and all African countries are really horrific. They forced to live without basic rights and basic needs. Child Fund Australia thus chooses to work on these places(Childfund, 2016). They have managed funds through sponsorship, with donations and obviously government aids. It has a huge network present in several countries of Africa, Asia and Latin America which help more than 14 million children belong to 63 countries. It is a charitable organisation with full accreditation of the Department of Foreign Affairs and Trade. Back Stage ( Refer Back Stage flow chart) Any organisation needs money to perform its work. But service organisation works differently as it doesnt have any business to run for profit mechanisation. So fund raising is the vital issue to make it effective. It has also business opportunity but not like other sector. It connects with more people having interest in this field in relevant country. As this organisation works for betterment of children, so business related to these attracts several business with their friends and families also(Justgiving, 2017). An individual as well as any company can help Child Fund by Holding company fundraisers, providing matched donations from different fields, Running consumer promotions of several useful products and Offering payroll. Many big and small business firms directly support Child Fund and verbal about supporting and pray for support for children whereas some firms prefer to choose anonymity. All who support Child Fund through various programs like Child Sponsorship, Project Humanity and Global Humanity are registered as Business Supporter. After registering, they receive a registration pack for Child Fund Business Supporter including an annual logo with date stamped to use for website, pre-approved text using website to communicate with staff and clients, getting ideas and tips(Childfund, 2009). Any charity organisation works on team and to build a team, is needed a good manager. Fundraising is the most crucial part for this type of service organisation. And fundraising depends on team. Manager has to set a goal to achieve from everyone with cumulative for a team. To build a team, it needs to act like a family to make a bond among them. A team can wok whole heartedly when it works with energy and fun. If everyone is involved in their own way, achievement of target becomes very easy. Child Fund has some innovative ideas which come from different people after years of experiment in different socio economic condition. New people should explore with tips and ideas to enhance their skill. Fundraises are big and interesting job with manipulative and communicative skill. Collecting donation is next vital job here. Every employee is asked to make donation from possible Human Resources. Employees need to know the importance of collecting donation and then should set a goal to make people contribute. Child poverty is such a huge task that needs a huge monetary help with regular interval. This is actually an emergency like situation even in many countries and employees of any service organisation like Child Fund make sere about it(Probonoaustralia, 2016). Consumer promotion is another way to manage funds. Most of the consumers support good causes which are run for changing society. Then they can pay for that also. Promotional headlines to be advertised in newspaper, magazine or website is a great idea to connect with larger people. People want to involve in such things from bigger cause and love to write feedback. Significance of Managerial Implications: Front stage ( Refer Front Stage Flow Chart) Child fund is a service organisation which works to reduce poverty among children. It believes in child right not to live in misery condition. So the programs are associated with real, effective and easily implicating in nature. It acts with building assets, strengthening protection, amplifying the voice of children, enabling people to claim their rights. This works among human resources and as it is spread worldwide, so a huge human resources to need to establish a good chain. Long term assets mean to establish education, healthcare, food security, livelihoods and water and sanitation are needed huge employees. To manage all employees, to make everything effective and accurate, managers are to be there to manage all the odds associated with in different societies. So managers are needed to come from various societies preferably from locals where it is operated. Children are prone to various vulnerable activities. They have been worst sufferers in case of disasters strike. Only a goo d person with enormous managerial skill can cope up the situation to help children to come out from that situation. They need to be patient to hear, understanding, have convincing power and should have ability to adjust with them in any bad scenario. Relief is not just a handful of food rather relief is helping to get out of trauma and to back to normal life. This sensitivity needs with managerial quality in service organisation to be working fruitfully. They need to encourage the needy children to be vocal about their rights, their problems, their insecurities and their fears. Generally children living in poverty have no idea about basic needs and rights. So they need to be their agents while claiming rights for children. Some countries are in very poor condition and their children are just waiting to die. Employees need to raise their voice internationally to protest, protect the children and to do this they need huge monetary aids. They must have that capability to raise funds an d utilise effectively(Childfund, 2016). In any service organisation, first challenge is to raise funds and next challenge is to use that fund in proper way. Its a long and tough task which needs innovation, implementation, coordination, communication and dedication. To work with poor children one more thing is necessary i.e. sensitivity. Insensitive people cant work with these children. Some recent rehabilitation works going in Myanmar, Vietnam, Laos, Somalia, and Ethiopia are one of best through world. They are helped to get back with various activities like children club, children sports, school education, and community help. The people work for these children should have knowledge to manage in urban and rural field as both problems are totally different. Non-profit organisations are very important who are working to reduce poverty are needed god employees with very god managerial skills to implement all ideas effectively. References: Childfund, 2009. APAC- End-term qualitative evaluation report. [Online] Available at: https://www.childfund.org/uploadedFiles/public_site/media/7.%20APAC%20End-termQualitativeEvaluationreport-Final.pdf [Accessed 14 August 2017]. Childfund, 2015. Child fund Australia. [Online] Available at: https://www.childfund.org.au/mediarelease/family-violence-hotline-launches-papua-new-guinea [Accessed 14 August 2017]. Childfund, 2016. About child fund australia. [Online] Available at: https://www.childfund.org.au/our-vision [Accessed 14 August 2017]. Childfund, 2016. Child Fund working. [Online] Available at: https://www.childfund.org.au/where-we-work [Accessed 14 August 2017]. Justgiving, 2017. Join the ChildFund Australia community. [Online] Available at: https://www.justgiving.com/childfundaustralia [Accessed 14 August 2017]. Probonoaustralia, 2016. Child Fund Australia. [Online] Available at: https://probonoaustralia.com.au/directory/childfund-australia/ [Accessed 14 August 2017].